09-05-2024
01-12-2025
Private Sector
Full Time
Sales
Sales - Retail
Job Description
The Role
Company Description Join us at Accor where life pulses with passion Mercure Grand Hotel Bahrain As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5600 hotels 10000 restaurants and lifestyle destinations in 110 countries While each brand has its own pe
Job Details
Job description / Role
Employment: Full Time
Company Description
Join us at Accor, where life pulses with passion!
Mercure Grand Hotel Bahrain ?
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart , ?
Join us and become a Heartist ®.
Job Description
- Helps optimise occupancy and average room rates
- Respects and applies the hotel and brands pricing policies
- Implements the Revenue Management policy
- Ensure that all accounts are properly updated in Opera.
- Maintain up-to-date activity and rate information for each account. Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
- Provides answers that are adapted to customers needs, taking the accommodation possibilities into account
- Rapidly identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages use
- Is familiar with the local area around the hotel, including the competition
- Suggests other Mercure or Accor hotels to customers if the hotel is full.
Requirements
Qualifications
- Diploma or degree in hospitality, or sales
- Preferably has 1 or 2 years experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Computer literate: desktop applications and internet
- Fluent in the national language, good working knowledge of English
- A third language would be a plus.